State-Certified, Manufacturer-Sponsored Informal Dispute Programs
(Certification provisionally extended up to April 30, 2025)
BBB Auto Line: Bentley Motor, Inc.; Ford Motor Co.; General Motors LLC; Hyundai Motor America (including Genesis Division); Kia Motors America, Inc.; Mazda Motor…
How to Protect Yourself: Land Sales Scams
Source: Florida Attorney General's OfficeOwning land is part of the American dream. Many consumers think that purchasing land is a safe investment. However, many are disappointed and come to realize that their dream has turned into a nightmare. For those…
Florida's Lemon Law only applies to NEW or demonstrator
vehicles sold in the state of Florida. New or demonstrator
vehicles that are leased in Florida are also covered, if they are
lease-purchased, or if the lease is for one year or more and the
lessee is responsible for taking the vehicle in…
How to Protect Yourself: Lawn Service Contracts
Source: Florida Attorney General's OfficeLawn service companies provide services that eliminate time-consuming lawn maintenance activities such as mowing, edging, watering, fertilizing and seeding of lawns as well as the pruning and maintenance of…
(This form does NOT start arbitration)
Download Defect
Notification Form
The purpose of this form is to provide you with a means of
notifying the manufacturer(s) of your vehicle that you have
reached a certain point in the repair process. This notification
is required by the Lemon Law…
A Defect Notification Form is available for
download in Adobe Acrobat format.
Download in Adobe Acrobat
Format
Get Acrobat Reader
How to Protect Yourself: Movers and Moving Companies
Source: The Florida Attorney General's OfficeAs a fast-growing state, Florida offers a variety of reasons to move one's residence from one place to another. Unfortunately, some moving companies engage in unscrupulous practices that may result in…
The following information is provided to assist consumers in estimating the amount a consumer might recover if a refund or a replacement motor vehicle is awarded under the Lemon Law. The information is provided as a general guidance on calculating the available remedies under the Lemon Law, and…
APPLICATION FOR APPOINTMENT TO THE FLORIDA NEW MOTOR VEHICLE ARBITRATION BOARD
The Florida New Motor Vehicle Arbitration Board consists of members appointed by the Attorney General from the citizenry of this State. The terms of appointment consist of an initial term of one year (from July 1 to…
How to Protect Yourself: Invention Promotion Firms
Source: Florida Attorney General's OfficeIf you have developed a new idea for a product and wish to get it manufactured and marketed, legitimate invention promotion firms may be able to assist you in finding a suitable manufacturing company. Some…
The Attorney General’s Lemon Law Arbitration Division administers a forum for the resolution of disputes between consumers and manufacturers that arise under Florida’s motor vehicle “Lemon Law.” It also responds to inquiries received on the toll-free “Lemon Law Hotline” and enforces manufacturer…
How to Protect Yourself: Holiday Buying
Source: The Florida Attorney General's OfficeWhile the holiday season is traditionally a time to be with family
and friends, it also tends to be a hectic time that can make any shopper
feel harried. When shopping during the holidays, consider the following…
If a consumer who owns or leases a new motor vehicle files a claim under Florida's Lemon Law and the manufacturer thereafter agrees or is ordered to buy back the vehicle, the manufacturer is required to notify the Office of the Attorney General of the buy-back and to have the vehicle's title…
How to Protect Yourself: Identity Theft
Source: The Florida Attorney General's OfficeIdentity theft is a serious problem that affects millions each year. When an imposter uses your name, Social Security number (SSN), credit card number or any other form of personal information without your…
How to Protect Yourself: Infomercials
Source: Florida Attorney General's OfficeTune in to cable and independent TV stations late at night. They look
like TV shows. They sound like TV shows. They often feature celebrities,
but they aren't regular TV shows. Infomercials are simply a new type of
TV…
How to Protect Yourself: Internet Email
Source: The Florida Attorney General's Office12 Most Likely SCAMS to Arrive Via Bulk Email
While junk email is a big nuisance for the Internet user, be
wary, the Federal Trade Commission (FTC) believes that many of
these email offers are scams. The FTC…
How to Protect Yourself: Shopping on the Internet
Source: The Florida Attorney General's OfficeThe Internet or other "online" services are fast becoming
the newest marketplaces of goods and services. They offer a whole new world
of shopping opportunities. While purchasing these items may…
The Office of the Attorney General has close to 1300 employees in fourteen
offices across the state. Although the majority of employees are attorneys
specializing in specific areas of law, there are many other career opportunities
available within the agency. These include investigators (sworn and…
How to Protect Yourself: Investing in Precious Metals
Source: Florida Attorney General's Office
Have you ever received a telephone call from someone offering you the
opportunity to invest in a gold mining operation? Every year consumers
lose billions of dollars to perpetrators of telephone…
How to Protect Yourself: Investing in Wireless Cable
Source: The Florida Attorney General's OfficeWireless cable television uses microwave signals sent to a satellite,
and then to cable boxes in homes. The signal operates via a line of sight
transmission, making interference from hills, buildings…
