Consumer Protection
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How to Protect Yourself: "800" Prefix Telephone Services
Source: The Florida Attorney General's Office

Not all “800” number telephone services are free. Some “800” numbers access information or entertainment that costs money. These companies must ask for a credit card payment, or make billing arrangements with you before providing the service.

It is illegal for “800” number calls to be transferred to “900” or “976” pay-per-call numbers, or international numbers with prefixes like “011” or “809.”

Before arranging to be billed for an “800” number service, request the company’s name and address, its rates and a personal identification number (PIN) to obtain their services.

Children are encouraged to ask for permission before calling advertised services on television and/or print.

For unauthorized charges, follow instructions included on billing statement for file a dispute.