Lemon Law

The Florida New Motor Vehicle Arbitration Board is resuming its arbitration hearing schedule.  For the immediate future, to ensure the health and safety of all attendees, hearings will be held via video teleconference.   Cases remaining from 2019 will be heard by the Board first; cases filed in 2020 will then be heard in the approximate order in which the requests for arbitration were approved.  A hearing notice will be sent by email approximately 3 weeks prior to the scheduled hearing.

Please note: because hearings will be virtual, and to accommodate schedule restrictions related to the COVID-19 pandemic, documents will need to be filed with the Board Administrator by close of business on Tuesday of the week before your hearing in order to ensure timely receipt by the arbitrators.  Also because hearings will not be held in person,  the Board will not be able to test drive or inspect vehicles as part of the proceedings.

We understand that this has been a difficult time for all, and appreciate your understanding and patience through this process.  Your health and safety, as well as that of our arbitrators and staff, continue to be our first priority.

Lemon Law Emergency Orders

The Attorney General’s Lemon Law Arbitration Division administers a forum for the resolution of disputes between consumers and manufacturers that arise under Florida’s motor vehicle “Lemon Law.” It also responds to inquiries received on the toll-free “Lemon Law Hotline” and enforces manufacturer and dealer compliance with the Lemon Law. The Lemon Law Arbitration Division is statutorily responsible for reviewing and determining whether certification of manufacturer-sponsored informal dispute resolution programs is appropriate and monitoring the RV Mediation/Arbitration Program, an industry-sponsored dispute resolution program for recreation vehicle disputes.

For more specific information about the Florida Lemon Law, including the steps necessary to pursue a lemon law claim and a searchable list of vehicles reported as bought back by manufacturers, please review the information provided on the pages linked below. . Some coverage is different for recreation vehicles. For information about recreation vehicles, click here.

IMPORTANT NOTE REGARDING FILING DEADLINES: As you review the specific steps necessary to pursue a lemon law claim, keep in mind that your arbitration claim must be filed with the appropriate forum no later than 60 days after the expiration of the Lemon Law rights period, which is defined as the period ending 24 months after the date of the original delivery of the motor vehicle to a consumer. **Filing a copy of your Defect Notification Form with the Attorney General’s Lemon Law Arbitration Division is not the equivalent of filing a claim; it is part of one of the steps necessary to be eligible to file a claim.**

What is the appropriate forum, and how do the filing deadlines apply?

  • If your manufacturer has a state-certified program (click here you must file your arbitration request with that program no later than 60 days after expiration of the Lemon Law rights period. If a decision is not rendered within 40 days, or if you are not satisfied with the program’s decision or the manufacturer’s compliance with that decision, you can file a Request for Arbitration Form with the Attorney General’s Lemon Law Arbitration Division. However, the Request for Arbitration Form must be received by the Division no later than 30 days after the final action of the certified procedure (or 60 days after expiration of the Lemon Law rights period, whichever is later), or the claim cannot be heard.
  • If your manufacturer does not have a state-certified program, you must have your Request for Arbitration Form filed with the Attorney General’s Lemon Law Arbitration Division no later than 60 days after expiration of the Lemon Law rights period.

Failure to meet these deadlines will result in loss of your Lemon Law arbitration rights.

Note: The information contained within these web pages is general information and is not intended to provide specific legal advice.