Information Technology

Information Technology (I.T.) is a division level organization within the Department of Legal Affairs (Office of the Attorney General). The I.T. Director also serves as the Chief Information Officer.

The I.T. Division is comprised of 32 staff that supports the entire technology infrastructure for approximately 1300 employees statewide. The I.T. Division strives to provide the most secure, reliable, responsive, and cost effective delivery of technology services possible, in support of the Attorney General’s initiatives and the operational functions of the agency.

The areas of support provided by I.T. are:

Desktop and Help Desk: A staff of 10 provides end-user support of desktop hardware and software to approximately 1300 employees statewide. Of these 10 employees, 3 provide support to the 500+ employees in Tallahassee, while 7 provide support to the approximately 750 employees in regional offices around the state. Responsibilities include Help Desk response, IT hardware and software asset management, PC/laptop support and replacement, configuration and procurement assistance.

Infrastructure and Operations: A staff of 7 provides technical support for the statewide network and server infrastructure, file and print services, application and web servers, e-mail, imaging and document management, remote access and mobile devices, video-conferencing, and security.

Application Development: A staff of 9 develops and maintains custom applications, providing functionality such as workflow and collaboration, administrative and financial systems, legal case management, complaint and correspondence tracking, victim claim processing, web content management, and web-based consumer services. End user training and support for custom applications, Lotus Notes, and MS Office is also provided.

Litigation Support Center: A staff of 4 provides agencywide graphic design and creation of exhibits and provides technical assistance and end-user training for electronic filing and ADA compliance, Adobe, trial presentation software/hardware, scanning, and video conferencing. Ediscovery assistance is also available for document, audio and video conversions and technical consultation on large projects. Graphics services also include agency brochures, publications and website graphics.