Consumer Protection Division

The Consumer Protection Division of the Office of the Attorney General is the civil enforcement authority for all multi-circuit violations of the Florida Deceptive and Unfair Trade Practices Act. The Division protects Florida consumers by pursuing individuals and entities that engage in unfair methods of competition or unconscionable, deceptive and unfair practices in any trade or commerce. The Division also often partners with other state attorneys general, other state agencies, and the federal consumer protection enforcement agencies in joint enforcement efforts.

In conjunction with its authority under the Unfair and Deceptive Trade Practices law, the Division is also responsible for enforcement of the civil provisions of the Racketeer Influenced and Corrupt Organization (RICO) Act, pursuing, where appropriate, the conduct of “enterprises” engaged in continuing patterns of statutorily enumerated illegal activities, such as fraud, theft and misleading advertising.

Additionally, the Attorney General has co-enforcement authority under the Florida False Claims Act to pursue non-Medicaid Fraud so called "whistleblower" cases. The bulk of False Claims cases typically fall within the purview of the Medicaid Fraud Control Unit, but those dealing with consumer protection issues are handled by the Consumer Protection Division.

The Consumer Protection Division regularly handles hundreds of active civil cases. Since 2011, the Division has resolved 558 investigations and generated over $10 billion in recoveries. Approximately $9.8 billion of that total has been scheduled or has already been returned to the benefit of Floridians.

The Department of Agriculture and Consumer Affairs also receives and administers consumer complaints and regulates various industries, including but not limited to sellers of travel, telemarketers, and charities. To learn more, please click on the following:

To file a complaint with our office about a potential consumer scam, please click on the following link:

A current listing of pending filed litigation as well as final settlements and Assurances of Voluntary Compliance (AVCs) since January 2011, may be found at the link below:

To learn more about ways to avoid scams involving certain businesses or industries, please click on the specific link of interest below: