The Attorney General’s Lemon Law Arbitration Division administers a forum for the resolution of disputes between consumers and manufacturers that arise under Florida’s motor vehicle “Lemon Law.” It also responds to inquiries received on the toll-free “Lemon Law Hotline” and enforces manufacturer and dealer compliance with the Lemon Law. The Lemon Law Arbitration Division is statutorily responsible for reviewing and determining whether certification of manufacturer-sponsored informal dispute resolution programs is appropriate and monitoring the RV Mediation/Arbitration Program, an industry-sponsored dispute resolution program for recreation vehicle disputes.
For more specific information about the Florida Lemon Law, including the steps necessary to pursue a lemon law claim and a searchable list of vehicles reported as bought back by manufacturers, please review the information provided on the pages linked below. . Some coverage is different for recreation vehicles. For information about recreation vehicles, click here.
IMPORTANT NOTE REGARDING FILING DEADLINES: As you review the specific steps necessary to pursue a lemon law claim, keep in mind that your arbitration claim must be filed with the appropriate forum no later than 60 days after the expiration of the Lemon Law rights period, which is defined as the period ending 24 months after the date of the original delivery of the motor vehicle to a consumer. **Filing a copy of your Defect Notification Form with the Attorney General’s Lemon Law Arbitration Division is not the equivalent of filing a claim; it is part of one of the steps necessary to be eligible to file a claim.**
What is the appropriate forum, and how do the filing deadlines apply?
- If your manufacturer has a state-certified program (click here you must file your arbitration request with that program no later than 60 days after expiration of the Lemon Law rights period. If a decision is not rendered within 40 days, or if you are not satisfied with the program’s decision or the manufacturer’s compliance with that decision, you can file a Request for Arbitration Form with the Attorney General’s Lemon Law Arbitration Division. However, the Request for Arbitration Form must be received by the Division no later than 30 days after the final action of the certified procedure (or 60 days after expiration of the Lemon Law rights period, whichever is later), or the claim cannot be heard.
- If your manufacturer does not have a state-certified program, you must have your Request for Arbitration Form filed with the Attorney General’s Lemon Law Arbitration Division no later than 60 days after expiration of the Lemon Law rights period.
Failure to meet these deadlines will result in loss of your Lemon Law arbitration rights.
Note: The information contained within these web pages is general information and is not intended to provide specific legal advice.
FLORIDA LEMON LAW INFORMATION:
- Is My Vehicle Covered?
- How the Florida Lemon Law Works
- Hearings Before the Florida New Motor Vehicle Arbitration Board
- Lemon Law Remedy Calculation Guideline
- State-certified Manufacturer Programs
- Recreation Vehicles
FLORIDA LEMON LAW FORMS & REPORTS:
- Lemon Law Arbitration Program 2017 Annual Report
- Lemon Law Arbitration Program 2014 - 2016 Annual Report
- Motor Vehicle Defect Notification and Instructions
- New Motor Vehicle Arbitration Board Request for Arbitration Form and Instructions
FLORIDA LEMON LAW NEW MOTOR VEHICLE ARBITRATION BOARD CASE SUMMARIES:
VEHICLES BOUGHT BACK BY MANUFACTURERS:
ADDITIONAL INFORMATION, NOTICES & LINKS